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Home My WebLink AboutContract Award - Facilities & MaintenanceBoard of County Commissioners Re: Request to Award Service Contract to McKinstry Dear BOCC, •M�'n r, a'pT,. :T: 1 -� ,� i l �ypsac�.scm ,Grant County Facilities & Maintenance P O Box 37 Ephrata WA 98823 (509) 754-2011 Ext -3272 March 30th, 2021 Each year Facilities and Maintenance has contracted labor twice a year to start up and to shut down Grant County's cooling equipment for our Air Conditioning at Public Works, GrIS Main Building, and the Law and Justice Building. Preventative and Predictive maintenance practices are carried out to extend the overall life of the equipment and identify any potential issues that could affect operation. The contra, for this service expired after the last service visit in 2020. During the exploration phase of ecuring the next service contract it was discovered that McKinstry Company offers these services and has a statewide contract, #02919, with the Washington State Department of Enterprise Services. The statewide contracts have met state requirements for competitive bidding and other procurement laws. McKinstry has done work with Grant County in the past and has been reliable, cost effective, and demonstrated a high level of professionalism in those projects. I would anticipate that they would carry these same attributes into the service of the County's AC equipment if this contract were approved. It is my opinion that Grant County should approve the attached 2 -year service contract with McKinstry Company. The costs of these services, $8400.00 annually, are paid out of the Facilities and Maintenance Contract Labor account, 001.112.00.0000.518304101. Thank you for your consideration in this matter. Sincerely, �w6pt Se4Cid� Kevin Schmidt Facilities and Matmance Manager ,� _ �.� ,, ffi,-y fTat�out, Washington Dated -this _day of , 20 Board o County Commissioners Gran i County, Washington Awrove P isa r v Abstain Dist #1 F .; Dist s Dist # 1 Dist #2 Dist i 22 Dist # 2 ._�.._ Dist 43 Dist 4 3 Dist # 3 blw . Kevin Schmidt Facilities and Maintenance Manager td�}," Kschmidt@grantcountywa.gov •"'� P i {' a:vw +,. ?vwco . c..zea:a:v_c�.acaw aa•ty+�. "To meet current and future needs, serving together with public and private entities, while fostering a respectful and successful work environment" /9 try APF Ife Of Your Building K21-050 Grant County - HVAC Contract GRANT COUNTY, WA 28 MARCH 2021 Scope of Coverage Our scope of coverage for Grant County, Grant location, includes maintenance services as described below and in more detail in "Schedule" and "Task Lists." SPECIFIC SCOPE OF COVERAGE 1 . Chiller maintenance 2x per year. (Spring startup, winter shutdown) 2 . Includes oil analysis 1x per year 3 . Items scheduled for preventative maintenance based on runtime and condition i.e. eddy current testing, oil filters, and filter driers are not included in the scope and will be recommended for replacement when deemed necessary. Prior approval and extra cost.will be required for these tasks outside of regular yearly recommendations for replacement. 4 Does not include belts if applicable. GENERAL SCOPE OF COVERAGE 1 . Written reports for maintenance inspections 2 . Written reports for service calls 3 . Priority scheduling and response for all McKinstry service offerings 4 . 24x7 Emergency Response availability 5 . 20 -minute call back and 4 -hours on site for emergency service calls 6 . Service history tracking by Equipment ID for all equipment under contract 7 . Preferred service rates for all services 8 . Work to be performed during normal business hours COMMENTS/CLARIFICATIONS All work is done subject to McKinstry's standard Service Warranty If equipment data is not available or correct (i.e. filter, model/serial data or location) provisions will need to be made in order to gather that data. The client understands that there is a cost to gathering that information and agrees to pay for that cost if a certified technician is required to gather said data. McKinstry will not be responsible for: • Any services not specifically listed in the Scope of Work • The quality or suitability of Customer furnished materials and/or equipment; the system performance; and/or system design • Emergency calls resulting from system design issues • Liability for underground utilities, obstructions, locating services and location of utilities, and/or unforeseen obstacles or conditions • Any damages that are not reasonably foreseeable from any incident, including special, indirect, or consequential damages • Water supply and drain issues beyond the requirements listed in the Scope of Work • Electrical service beyond the equipment disconnect switch, or electrical service requirements due to power failure • Any work not paid in full • Downtime for IT infrastructure and/or IT network(s) to which McKinstry had no responsibility for • Damage caused by freezing • Repair of damage or increase in service time resulting from accident, transportation, relocation, neglect, misuse, or anything else other than caused ordinary use • Repair to equipment located in an unsuitable place of installation or an unsafe or hazardous environment • Non-moving or non -maintainable parts, heat exchangers (all styles), coils, ductwork, equipment housing, casings, enclosures and/or boiler vessels. • Any claims, damages, losses or expenses, arising from or related to conditions that existed in, or, or upon the premises before the effective date of this Agreement. These preexisting conditions include, without limitation, damages, losses, or expenses involving building envelope issues, mechanical issues, plumbing issues, and/or indoor air quality issues involving mold and/or fungi • Data management and impacts including accessibility, integrity, and system uptime or downtime t 114 Dt Itairry FACILITY SERVICE PLAN FOR GRANT COUNTY aw NOW1gr MAINTENANCE & SERVICE AGREEMENT Contractor McKinstry Co. LLC 850 E. Spokane Falls Blvd., Suite 100 Spokane, WA 99202 Phone: 509.747.3389 Fax: 509.747.3313 Email: KielH@McKinstry.COM Customer Grant County 0 Grant County, WA Phone: (509) 237-4081 Fax: Email: kschmidt@grantcountywa.gov Agree preventive maintenance and repair service will be provided at: Grant County Grant County, WA In accordance with the enclosed specifications, the terms and conditions set forth in this agreement; and other attachments which are made a part of this agreement: Maintenance shall commence on: At an annual fee of: Which is payable: Sales Tax excluded if applicable PRE -AUTHORIZED REPAIR LIMIT 4/1/2021 $ 81400.00 Annually $ 4,200.00 Bil-Annually $ 750.00 This agreement shall continue in effect for a period of one (2) years, and from year to year thereafter, except that either party may provide written notice to the other party of an intention not to continue with thirty (30) days written notice. Contract price changes will require proposal revision by McKinstry and acceptance from customer. Contractor agrees to provide repair service to the customers, twenty-four (24) hours per day seven (7) days per week at the contracted rates quoted by the contractor. All repair services performed shall be billed separate of the maintenance agreement and shall not be deemed a part of the preventive maintenance program. It is further agreed that the customer shall be billed for any and all components and materials required to successfully complete such repairs. McKINSTRY CO. will increase this maintenance agreement each year at renewal based on the annual Consumer Price Index (CPI) or Union Labor Contract increases, whichever is greater, not to exceed 4% annually. CPI Index will be calculated by using annual rate for the prior calendar year rounded to the nearest whole number, Union Labor increases will be based on percentage of total salary package increase rounded to the nearest whole number. Predictive Maintenance r1' SPM Bearing Analysis Motor Circuit Analysis F Computer/Laser Alignment r r Eddy Current Analysis r Vibration Analysis Refrigerant Analysis PF Oil Analysis r Other Preventive Maintenance HVAC PLUMBING CONTROLS Y -F Maintenance F Backflow Devices Connection Agreement r Service/Repair/Replace r Jetting/Camera Controls Maintenance Water Treatment Drain Maintenance r Remote Alarming/Monitoring r Chillers/Centrifugal Boilers r Other FACILITY SERVICES FIRE OTHER SERVICES r Service Desk Sprinkler Confidence Testing r Compressed Air Systems Info Center r Fire Alarm Testing r Vacuum -Pumps Facility Mgr./Coordinator r Fire Alarm Monitoring Hood -Cleaning r Other r Fire Extinguishers Other This agreement is accepted by: McKinstry Co. LLC: Grant County Signature (Authorized Representative) Name (Authorized Representative) Kiel Hutchinson Name Account Executive Title 03/19/21 Date y k Signature (Auth .sized Representative) fNf Name 0,kAg LL, EZDCC--) Title Date a Equipment List for Grant Count u Criticality I Duty Operation y p Cycle 3 Conditions Tag Equipment Light Clean Model Number Type Manufacturer 1 or 2 or 3 1 Medium Moderate Description 11 Number Heavy Dirt / y Site: Grant County Grant County, WA Serial I, Location I Filters/Belts Number II I Schedule for 1WHstry Grant County Site: Grant County Grant County, WA .. Tag I .. ... __ ........ ._.. .. Equipment I ...... .. , . x _ ... ........_. .. .. • ..., r , » „\,»tlN»»N».,U.»Wtic,\»@»tl»tl@U\W.»xtl�N»@»,\m»@WY�»•»\»,tl•„\\ \,tl'tl »,.. , , ,N,@, , ». Y.\»„»Nu, , �»a»tivtl..��..tl.\U\\\»\Watl�,\@„@„yWW,.N@\�,N,a. �,.�„ �,.. . 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WW»WW»WW»W»W»�»»»WW,W»»W.W»,WWW»WWWW»,,., ,W, \W,W»,W»»WW � ? » �»»WWW»»»»WtlW»,»»»W»W»,,,rW.W»»W\,W»W»»WW»»»WW,»WWW»W»WW,»„W»�,W.tl»»WW»»»W»W.W,tl,:»„»W„W»W.»,...»»»»•».,W»,WWW,»»»W,»»,»»»»W � � W. »� W ,\ W. W»WWW WWtlN,»WWW»W,W,W,W»,-.�.W»WWW,WW.W»WWWWW.W,WWWW»»W`��,»WW»»»W,W,WW,W,.WW,W,W..W,W,W.»»,�\,.»»W.»WW»,W»•>»W»W„W»»»W,W»»» » Chiller Screw - Water Cooled Annual Inspection Spring Fall A p P g/ ch? t�f Maar Bultdt�r� Preventive Maintenance Task List Site Visit Baseline • Check-in with site contact person • Check for safe equipment access • Isolate equipment & lock out • Document work done during inspection • Check out with site contact Operational Inspection • Verify operation • Document performance & deficiencies Performance • Record run time and start counts • Check and record compressor and fan voltages • Check and record compressor and fan amperages • Check and record evaporator pressure • Check and record condenser pressure • Check and record chilled water temps. • Check refrigerant condition in sight glass • Check and record superheat/sub cooling • Check and record condenser temperatures • Check dry eye and record color Safeties • Check pressure switches for leaks • Check pressure relief valves for leaks • Check all safeties Electrical • Check for loose or burnt wiring • Check all contacts for wear or pitting • Check starter contacts • Check and torque all electrical connections • Check overloads Controls • Check all terminations in control panels • Exercise all controls and confirm operation • Check cabinets for debris • Check unloader operation • Review microprocessor alarm history • Review microprocessor programming Drive Motors • Check all hold down bolts • Check end bells for dirt or debris Condenser • Visually check mounting bolts • Open tube bundle and inspect tube condition • Brush condenser tubes Evaporator • Visually check for leaks • Check expansion valve operation • Check liquid line filter dryer Compressor • Check and record oil pressure • Check and record oil level • Check oil filter pressure drop • Check oil line strainer pressure drop • Visually check for leaks • Check crankcase heater operation • Inspect sight glass for leaks Lubrication • Pull oil sample for analysis • Lube motor bearings as required Housekeeping • Wipe off excess lubricants • Cleanup work area Optional Tasks • Check and record compressor SPM • Check for improper vibration • Check long coupling alignment • Clean condenser coils • Open and inspect evaporator tubes • Check internal interlocks Chiller Screw - Air Cooled try Annual Inspection Spring/ Fall F Ito ar your oundla$ Preventive Maintenance Task List Site Visit Baseline Drive Motors • Check-in with site contact person • Check all hold down bolts • Check for safe equipment access • Check end bells for dirt or debris • Isolate equipment & lock out Housekeeping • Document work done during inspection Condenser and Fans • Check out with site contact • Check for vibration • Check all terminations in control panels • Check fan blades for cracks Operational Inspection • Visually check fan clearances • Verify operation • Check mounting bolts • Document performance & deficiencies • Visually check coils for dirt build up • Review microprocessor alarm history • Visually inspect coils for leaks Performance • Lubricate fan motor as required • Record run time and start counts • Check for proper fan rotation • Check and record compressor and fan voltages • Check bearing, collar, sheave, and pulley • Check and record compressor and fan amperages • Check internal interlocks • Check and record evaporator pressure Evaporator • Check and record condenser pressure • Visually check for leaks • Check and record chilled water temps. • Check expansion valve operation • Check refrigerant condition in sight glass • Check liquid line filter dryer • Check and record superheat/sub cooling • Check and record condenser temperatures Compressor • Check dry eye and record color • Check and record oil pressure • Check and record oil level Safeties • Check oil filter pressure drop • Check pressure switches for leaks • Check oil line strainer pressure drop • Check pressure relief valves for leaks • Visually check for leaks • Check all safeties • Check crankcase heater operation • Inspect sight glass for leaks Electrical • Check for loose or burnt wiring Lubrication • Check all contacts for wear or pitting • Pull oil sample for analysis • Check starter contacts • Lube motor bearings as required • Check and torque all electrical connections • Check over loads Housekeeping • Wipe off excess lubricants Controls • Clean up work area • Check all terminations in control panels • Exercise all controls and confirm operation Optional Tasks • Check cabinets for debris • Check and record compressor SPM • Check unloader operation • Check for improper vibration • Review microprocessor alarm history • Check long coupling alignment • Review microprocessor programming • Clean condenser coils • Open and inspect evaporator tubes • Eddy current evaporator tubes • Check internal interlocks Scope Clarifications CUSTOMER OBLIGATIONS The customer shall be responsible for and agrees to: a) properly operate the equipment in accordance with the applicable recommended procedures and operating manuals; b) ensure that qualified personnel are provided for such operation; c) promptly report unusual equipment operating conditions or operations; d) furnish to McKinstry clean and secure access to all equipment to be serviced; and e) provide professional cooling tower water treatment as needed. EXISITING EQUIPMENT All work within the Scope of Coverage assumes that the systems covered to be in maintainable condition. If repairs are found necessary upon initial inspection or initial seasonable start-up, unless otherwise agreed to in writing, repair charges will be submitted for approval. McKinstry shall not be liable for failure to discover conditions necessitating further repair or replacements nor shall any inspections be construed as an approval or guarantee of the system or equipment. For necessary repairs that are not approved, the non -maintainable items will be suspended from the Scope of Coverage. McKinstry reserves the right to charge an inspection fee if the repairs are not authorized. Any work not specifically included in the repair submittal is specifically excluded. McKinstry will not be required to make safety test or install new attachments, additional controls, or equipment directed by insurance companies or other authority that are outside of the proposed repair. Those would be additional services if required, and must be agreed to in writing. SERVICE AVAILABILITY Unless otherwise agreed to, McKinstry agrees to provide service availability during normal business hours, i.e., 7:00 AM to 4:30 PM, Monday through Friday, holidays excepted, and service at other than normal business .hours, if contracted for, at the hourly rate and terms, including vehicle charges or special assessments, then in effect McKinstry. If any emergency service call is made at Customer's request and inspection does not reveal any defect for which McKinstry is responsible, Customer will be liable for regular charges prevailing for such service. Customer acknowledges that there is a minimum charge of one (1) hour. McKinstry shall have full and free access to the equipment to provide service. If persons other than representatives of McKinstry perform maintenance or repair of a unit of equipment, and as a result further repair by McKinstry is required, such repairs will be made at McKinstry's applicable time and material rates and terms then in effect. EXCLUSIONS Maintenance Service does not include: (a) water supply and drain beyond the subject equipment; (b) equipment housing, casing or enclosure; (c) electrical service beyond the equipment disconnect switch, or service requirements due to power failure; (d) damage caused by freezing; (e) work required by government codes, building and union regulations; (f) repair of damage or increase in service time resulting from accident, transportation, relocation, neglect, misuse, or other than ordinary use; (g) repair to equipment located in an unsuitable place of installation or an unsafe or hazardous environment; (h) emergency calls resulting from system design problems; (i) non-moving or non - maintainable parts, heat exchangers (all styles), coils, ductwork, and boiler vessels. Plumbing services and energy management and emergency calls resulting from energy management activities will only be included if specifically noted and agreed to within the Scope of Services. HAZARDOUS MATERIALS Customer acknowledges that McKinstry's obligation under this service agreement and any subsequent contract does not include the identification, abatement or removal of asbestos or any other toxic or hazardous substances, hazardous wastes or hazardous materials, or any fungus(es) or spore(s); substance, vapor or gas produced by or arising out of any fungus(es) or spore(s); or any material, product, building component or structure that contains, harbors, nurtures or acts as a medium for any fungus(es) or spore(s). In the event such substances, wastes and materials are encountered, McKinstry's sole obligation will be to notify the Customer of their existence. McKinstry shall have the right thereafter to suspend its work until such substances, wastes or materials and the resultant hazards are removed. The time for completion of the work shall be extended to the extent caused by the suspension and the contract price equitably adjusted. ►�'Wtry FACILITY SERVICE PLAN FOR GRANT COUNTY to at Yogi ROOM# DISPOSAL Customer agrees to allow disposal of all replaced filters on site. If filter disposal is not allowed on premises, customer agrees to reimburse McKinstry for labor to transport and dispose of filters off site. WARRANTY McKinstry warrants that the work will be performed in a good and workmanlike manner consistent with applicable industry standards. This warranty will be in effect for a period of thirty (30) days from the completion of any Services. Repair work, excluding clearing stoppage, guaranteed for one (1) year. Any warranty of goods or materials shall only be that of the manufacturer. Charges for labor will be made for replacement of manufacturer's materials if deemed defective due to poor workmanship by manufacturer. McKinstry makes no other warranties expressed or implied and its technicians are NOT authorized to make such warranties. Any warranties provided will not apply to (i) any deliverable that is modified by Customer or its employees or agents (other than a modification authorized or approved by McKinstry), (ii) any deliverable that is damaged after acceptance by Customer by any cause other than a failure that results from a breach of warranty by McKinstry, (iii) any Deliverable that is damaged after acceptance by Customer, (iv) any deliverable that is damaged after acceptance by Customer by abuse, misuse, operation other than in accordance with applicable documentation or through Customer's failure to perform routine or required maintenance, or (v) any failure of a Deliverable to be compatible with any other systems or operating environment unless such compatibility was set forth as an applicable requirement in the applicable SOW. Customer's sole and exclusive remedy and McKinstry's entire liability for any cause of action will be to promptly re- perform any Services at McKinstry's expense or refund to Customer the fees incurred by McKinstry for that Statement of Work that gave rise to the liability. Except as expressly set forth above, McKinstry is providing the Services and the Deliverables "'as is" and "with all faults" and without any warranties or representations. McKinstry hereby disclaims all implied warranties, including any warranty of fitness for a particular purpose, any warranty of merchantability and any warranty of non -infringement. PRICING The pricing included is provided with the understanding that neither party shall be liable to the other party for any consequential, indirect, special, incidental, exemplary, or similar damages or losses, including loss of profits, arising out of or relating to this agreement, whether based in contract, tort, or any other theory, even if a party has been advised of the possibility of such damages and that the aggregate liability of either party shall not exceed the price of the work. (a tr V FACILITY SERVICE PLAN FOR GRANT COUNTY to of row 11111Mtaq terms i Conditions PERFORMANCE OF WORK. McKinstry shall perform the scope of work ('Work") specified herein. McKinstry shall furnish all services necessary to perform the Work and perform the Work to completion diligently, expeditiously and with adequate forces. Customer shall use its best efforts to provide all information, materials, documents, and assistance that is reasonably required for McKinstry to perform any and all aspects of the Work. CHARGES AND TERMS. Maintenance contract charges will be invoiced in advance, except for any time and material accounts and any extra work which will be invoiced. PAYMENTS. Customer shall pay McKinstry the compensation specified herein ("Price") for the value of Work that McKinstry has completed, as the Work is completed. Customer shall pay McKinstry within thirty (30) days of receiving an invoice. McKinstry will be entitled to interest at the maximum rate allowed by law on all sums overdue and unpaid from the date due. If payment is not made for invoiced work or for any other breach of this Agreement, McKinstry may pursue any legal remedies it may have and may suspend or terminate the service agreement. TERM. Unless otherwise agreed to, after the initial term, this agreement shall remain in effect from year to year or until canceled by either party on 30 days written notice. Maintenance agreements will be renewed each year at an increase based on the annual Consumer Price Index (CPT) or Union Labor Contract increases, whichever is greater, not to excced 4% annually. CPI Index will be calculated by using the annual rate for the prior calendar year rounded to the nearest whole number, Union Labor increases will be based on percentage of total salary package increase rounded to the nearest whole number. McKinstry reserves the right to adjust the price on a yearly basis due to changes in the labor or material rates. DISPUTES. In case of dispute between the Parties, the Parties will attempt to negotiate a resolution. If a dispute remains unresolved more than thirty (30) calendar days after the commencement of negotiation, then the Parties shall pursue mediation. If any dispute remains unresolved more than sixty (60) calendar days after the commencement of mediation, then either Party may commence binding arbitration. No litigation will be commenced by either Party unless all of the foregoing steps have been pursued to completion. CHOICE OF LAW, VENUE. The validity, interpretation, and performance of this agreement shall be governed by the laws of the state in which the Work is performed. The venue for resolving any dispute shall be the county in which the Work is performed. FORCE MAJEURE. Neither McKinstry nor Customer shall be considered in breach of this agreement to the extent that the Party's performance is prevented by an event or events that are beyond the control of such party, including but not limited to acts of God, fire, earthquake, flood, storm, war, rebellion, revolution, insurrection, riot, strike, nuclear contamination, and/or acts or threats of terrorism. NO WAIVER. No waiver of any breach, failure, right, or remedy shall be deemed a waiver of any other breach, failure, right, or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver. INTELLECTUAL PROPERTY. Intellectual property provided by McKinstry to Customer as part of the Work are instruments of service owned by McKinstry and are not `work made for hire" as such term is defined under U.S. copyright law. When INDEMNIFICATION. Each party shall indemnify and hold harmless the other party from and against all third party claims, damages, losses and expenses for bodily injury, sickness, disease, or death or destruction of tangible property but only to the extent directly caused by the negligent acts or omissions of the indemnitor. DAMAGES LIMITATION. Neither party shall be liable for any consequential, indirect, special, incidental, exemplary, or similar, damages or losses, including loss of profits, whether based in contract or tort or any other theory, even if a party has been advised of the possibility of such damages. Furthermore, the total aggregate liability of either party, under any theory, is limited to the amount of fees paid or payable by the Customer to McKinstry for the Services giving rise to the cause of action within the calendar year. SEVERABILITY, SURVIVAL. If any portion of this agreement shall be held invalid in whole or in part under any law, rule, regulation, or order, then such portion shall remain in effect only to the extent permitted, and the remaining portions of the agreement shall remain in full force and effect. Any invalid portions shall be substituted with an interpretation that most accurately reflects the Parties' intentions. RESTRICTIONS ON HIRING. If Customer hires or retains as an independent contractor any present or former employee of McKinstry. within 180 days subsequent to termination of this Agreement, Customer agrees to pay McKinstry the sum equal to 6 months service charge, as a reasonable reimbursement to McKinstry for it's expenses in training and familiarizing the present or former employee with Customer's system. AMENDMENT. This agreement may not be amended except pursuant to a written amendment signed by an authorized signer of each Party. COMPLETE AGREEMENT. This agreement, including the exhibits attached hereto, is a fully integrated agreement. Any legal terms and conditions appearing elsewhere in this agreement shall be ignored to the extent they contradict or are inconsistent with the terms and conditions contained in the foregoing list. All previous agreements between McKinstry nnrl r'i icf-nmor nc fn f•ho WnrIL nro ci inorcorlorl hii f kic mrinnonnnni- try FACILITY SERVICE PLAN FOR GRANT COUNTY i� of raw 00111001# Service a rra nt Aor OUR WARRANTY TO THE CUSTOMER: McKinstry warrants to use the industry standard knowledge, efforts, skill and judgement generally applicable within the area to perform the work specified in the Scope of Work and/or Scope of Coverage in accordance with any schedule and task list of the Service Agreement as applicable. This warranty will be in effect for a period of thirty (30) days from the completion of any service or one (1) year from the substantive completion of any repair or project. McKinstry will carry out these obligations with reasonable promptness in a workmanlike manner and strives to assure reliable equipment operation consistent with the capabilities of the equipment itself. Any warranty of goods or materials, including consumable products, shall only be that of the manufacturer, if any. Except as expressly set forth above, McKinstry is providing the services and deliverables "as is" and "with all faults" and without any warranties or representations. McKinstry hereby disclaims all implied warranties, including any warranty of fitness for a particular purpose, any warranty of merchantability and any warranty of non -infringement. ISSUES NOT COVERED BY THIS WARRANTY: This warranty shall not apply to equipment which (a) have been opened, disassembled, repaired, or altered by anyone other than McKinstry or its authorized representatives; or (b) have been subjected to misuse, negligence, accidents, damage, or abnormal use or service; or (c) have been operated, installed, or started up in a manner contrary to the manufacturer's instructions, or (d) have been exposed to contaminates, or corrosive agents, chemicals, or minerals, or (e) have not been fully paid for by Owner. This warranty shall not apply to consumable and/or expendable items, including filters, refrigerants, fluids, and/or lubricants. LIMITS OF LIABILITY In no case shall McKinstry, its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any indirect, incidental, punitive, special, or consequential damages arising from the use of McKinstry's Service or for any other claim related in any way to McKinstry's work, even if advised of their possibility. Customer's sole and exclusive remedy and McKinstry's entire liability for any cause of action will be for McKinstry to promptly re -perform any services at McKinstry's expense or refund to Customer the fees incurred by McKinstry for that Statement of Work that gave rise to the liability. McKinstry makes no other warranties expressed or implied and its technicians are NOT authorized to make such warranties. HOW TO OBTAIN SERVICE UNDER THIS WARRANTY: To obtain services under this warranty, the Customer must file a claim with their assigned McKinstry Account Executive, Account Manager, or Project Manager within 30 days of discovery of the defect. restry Life Of Your Building try FACILITY SERVICE PLAN FOR GRANT COUNTY 4; to of rose 10114tnp Service Contacts McKinstry is staffed to respond to your service requests 24 -hours a day/365 days per year. Our goal is to meet and exceed your expectations in everything we do. To assure the quickest and best response from our Service Team, please direct all service requests and service technician scheduling issues to our Dispatch Team or Regional Accounts Team. They are equipped to respond quickly and efficiently to all requests. Every time you request service, your issue is time and date stamped for prioritizing and tracking purposes. Listed below, are your service contacts, their phone numbers and email addresses and a brief description of their responsibilities. We encourage you to contact any team members as they are dedicated to providing you the highest quality service in the Northwest. These contacts are available during standard business hours of 7:00 AM to 4:30 PM. For after hours emergency service, see our emergency response procedures. OPERATIONS/DISPATCH TEAM Spokane Dispatch phone (509) 625-3100 email: spokane_dispatch@mckinstry.com Our operation coordinator is your first point of contact for service calls, arranging repair or scheduled maintenance visits scheduling field technicians in addition to billing, collections and other operational issues. SERVICE ACCOUNT EXECUTIVE Kiel Hutchinson phone: (208) 446-4500 email: kielh@mckinstry.com Your Account Executive is responsible for maintaining personal contact with you and assuring that McKinstry Service meets and exceeds your expectations. In addition, he will serve as your liaison with all other departments within McKinstry and is responsible for aligning you with any McKinstry resources you need to help you take care of your facility. DEPARTMENT MANAGERS Operations Director Jennifer Koch phone (206) 764-1719 email jenniferk@mckinstry.com Our Operations/Dispatch, Billing, Service Technicians and Account Executive all report to our Regional Service Leader. If you have questions about our processes or issues with our Service Team, feel free to talk to our Operations Director Vice President of Facility Solutions Mike Porter phone (206) 832-8108 email: mikep@mckinstry.com Our Vice President of Facility Solutions is responsible for assuring that your entire service experience meets and exceeds your expectations. Please contact him if you have comments, positive or negative, on our performance or if your regular contact is not available. FACILITY SERVICE PLAN FOR GRANT COUNTY IlgOf tYNrliklffJeq Obtaining Service McKinstry Service has a large fleet of vehicles with licensed, union trained technicians available to respond to your needs. Each on-call technician is permanently assigned with the needed technology and smart -phone to enable quick response to emergency situations. SPOKANE, EMERGENCY RESPONSE REGULAR SERVICE CALLS: (509) 625-3100 the switchboard will direct your call (Normal working hours are Monday - Friday, 7:00 AM - 4:30 PM). EMERGENCY SERVICE AFTER HOURS: (509) 625-3100 (You will be connected to our after-hours operator.) The appropriate technician will be notified and your call will be returned within 15 minutes. For non -emergency or next business day service messages (after-hours), call (509) 482-2775 and you will be transferred to our after-hours operator. Your call will be returned the next normal business morning. `r �tr FACILITY SERVICE PLAN FOR GRANT COUNTY l of rose #01101111t RIGOROUSLY TRAINED; HIGHLY QUALIFIED It's your guarantee that you're getting the best -trained heating, cooling, plumbing & fitting service technicians available in the industry. The United Association S.T.A.R. Certification means these technicians have completed a stringent 5 year training program and have passed the UA S.T.A.R. Certification exam, giving them service journeyman status and over 30 hours of college credit toward an Associates Degree in HVACR or Construction Supervision. The UA S.T.A.R. Program was developed jointly by the UA and Ferris State University, one of the most highly acclaimed providers of education programs in the mechanical industry. Technicians are tested by an independent testing corporation NITC. Tested for expertise in: Mechanical Systems Steam System Safety Electrical Systems Plumbing Mathematics Controls Ventilation Customer Service Air Conditioning Piping Refrigeration Heating Lifting Equipment These technicians work more efficiency, work safer and work smarter. Your job gets completed on time and you save money because the work is done efficiently. And you have the peace of mind of knowing it's done right! trir FACILITY SERVICE PLAN FOR GRANT COUNTY 4: to of Mbar llalldliq VALUE McKinstry will actively work toward reducing your operational costs by focusing on your system holistically as opposed to just considering individual pieces of equipment. We will keep you involved in the process and always use resources, methods and materials that provide the best long term value to your needs. SATISFACTION McKinstry will resolve issues to your satisfaction. We will strive to continually improve our level of service by actively measuring customer satisfaction and acting on the recommendations from our customers. COMMUNICATION McKinstry will patiently listen to our clients and then provide timely, respectful and comprehensive communication to them. We will notify our customers prior to arriving on site, checking in with the appropriate site contact, documenting our findings in writing, providing solutions on site whenever possible and checking out with the appropriate site contact. We will keep our clients involved in the process. We will do what we say and say what we do. SAFETY McKinstry will provide a culture of safety first and perform all work in a professional manner that puts the safety of our team and our client's team first and foremost. We will always leave your facility cleaner and safer than we found it. PEOPLE McKinstry will hire, train and retain the most qualified, committed and professional office staff and field technicians in the facility service industry. We will empower our people to take ownership, responsibility and accountability by providing them with them with the appropriate resources, training and coaching. INTEGRITY McKinstry will be honest, ethical, fair and equitable in all business dealings with our clients, suppliers and employees. iry FACILITY SERVICE PLAN FOR GRANT COUNTY toMrtldlat