HomeMy WebLinkAboutRequest to Purchase - Facilities & Maintenance (002)Board of County Commissioners
EMAILED
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Grant County
Facilities & Maintenance
P 0 Box 37
Ephrata WA 98823
(509) 754-2011 Ext -3272
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Re: Request to proceed with L&J Bldg. Access Control
Dear BOCC,
February 25, 2022
A project to add card readers to seven more doors in the Law and Justice building was approved
for this fiscal year. The doors that are in the scope of this project are the two on the second floor
of the employee entrance steps, the single doors on courtroom one, two, and three, the door into
the Superior Court clerk's space, and the door to the office of the court recorder's office.
A quote for $16847.94 has been provided by Convergint to supply the hardware, commissioning
labor and door modifications. Facilities and Maintenance will purchase the cable and wiring and
pull the cable from the panel to the doors and supply power to the new panel. This helps to
significantly reduce the cost per door compared to the past access control projects.
Convergint also provided another quote to for a five-year support plan to update and maintain
the County's access control software and hardware firmware to keep our system functioning
efficiently. Grant County did not have this support plan in the past so there is additional cost to
get our system up to date. This year the cost is $7946.00, then the next year it will cost $4713
and then has step increases each year with the final year costing $5301. The first year of this
support agreement would be funded by the project and the final four years cost would be
budgeted into and paid from the Facilities and Maintenance contracted services budget.
Therefore, I am asking the Grant County Board of Commissioners for approval to proceed with
this project. The cost, $24793.94, for the Convergint part of the project would be paid from the
Facilities and Maintenance Capital for Court Improvements account code
121.163.00.9112.594186200 which is funded by the Law and Justice Improvement Funds and
has a current balance of 35,000.
Thank you for your consideration in this matter.
Sincerely,
5Z�ada se"a** E E I V E D
Kevin Schmidt FEB 2 5 2022
Facilities and Maintenance ManagerGRANT COUNTY COMMISSIONERS
Grant County, Washington
Kevin Schmidt
Manager Facilities and Maintenance
Kschmidt@grantcountywa.gov
"To meet. current and future needs, serving together with public and private entities, while fostering a respectful and successful work environment")
February 24, 2022
Grant County Central Services
35 C Street Building
35 C Street Ephrata, Washington
Attention:
Reference: Add 7 Card Readers Law and Justice
450 Shattuck Ave , Renton, Washington 98507
Phone 425-272-2250 Mobile 206-306-3272
warren.teafatil ler@convergint. com
Quotation: WT00433264 P
RFP#:
License/Cert
On behalf of our thousands of global colleagues, I want to personally thank you for considering
Convergint Technologies for this project and for providing us with the opportunity to present this
proposal addressing your electronic security needs. We are confident that this proven solution is
both comprehensive and customized to meet your needs today and in the years ahead.
Convergint Technologies has prepared this proposal to support a request to add card readers to
the Law & Justice Building located at 35 C Street Ephrata, WA 98823. Convergint has prepared
pricing in accordance with the rate schedule per Blanket Contract 4488.
Intent to file prevailing wage per WAC's Title 296 Chapter 296-127-01322. Electronic Technician
Chapter 39.12 RCW Rate as of 11/1/2019 ($53.57)
Law & Justice Building
ACCESS CONTROL FIELD DEVICES
• Law & Justice Building
o One (1) 16 Door Standard UL LifeSafety Enclosure (See Rendering)
o Four (4) LNL-1320 2DR Reader Interface Modules (RIMS)
o Seven (7) Card Readers and electrified door hardware (Strikes Priced Only)
Notes of Interest
1. Grant County will provide cabling from controller to door to include rough -in at the door.
Cabling pulled to card reader location and cable to the electrified strike.
2. Grant County will provide 120VAC to support the additional enclosure.
3. Convergint will provide installation of all field devices and terminations and programming of
the controllers.
convergjnt
Materials
Line
- - - - - - - - - -
Qty Part Description Unit Price Extended
$
--- I — ---- ---Price
ON CONTRACT MATERIAL DISCOUNT PER 4488
$
2
Blanket Contract # 4488
OFF CONTRACT MATERIAL
-3
4 --
25% Mark-up Per Contract - ----- —
- -- --------
-5
Law & Justice 1st Floor
$
LSP-16DR, E81VI2 36H X 30W ENCL, FITS
------- --------- - ------ —
990.00
$
0.00
LSP-
EIGHT LNL CONTROLLERS, 12A 12VDC
$
418-06
6
1.00
16DR-
SYSTEM AND 10A 24VDC LOCK, 16 AUX PTC
AND 16 LOCK PTC OUTPUTSFITS 8AH
$ 17457.93
$ 11457.93
E8M2
,
BATTERY SETS, UL CUL, LIFETIME
WARRANTY, FPO150/250-2C8P2D8PE8IVI2
7
3.00
Uz-
NP1212
12V 12AH SLA BATTERY
----------- -
$ 51.99
-------
$ 155.97
- ---------- ------
Dual Reader Interface Module (Series 3
8
4.00
LNL-1 320-
Supports OSDP Readers) 12/24 VDC, 2 Reader
$ 560.93
S3
interface, W/M, 8 inputs, 6 (5A) form C relays,
1 $ 21243.72
RoHS, CE, C -Tick and UL294 certified
1320-
9
4.00
SCHRG-
Surcharge for LNL-1320-S3 Board
$ 220.00
$ 880.00
VAR
10
Field Devices
11
7.00
920PMPN EKMA007
RDR, RP40 MULTICLASS SE E, LF
-------- - - ---
$ 252.62 $ 1,768.34
Equipment Total
Program Manager
Professional Services
Project Management
Special ist-Program m i ng
Special ist-Testing
Installation -Foreman
Installation
Engineering
Drafting/CAD
Subcontractors/Other Costs
Freight/Warranty
Total Project Price
$
67505.96
$
0.06—
$
0.00
$
$
3,872.00
$
0.00
$
990.00
$
0.00
37500.00
$
418-06
$
847.94
Clarifications and Exclusion
1 All work proposed herein, shall be performed during normal business hours Monday
through Friday 8:00 am - 5:00 pm.
2. Low voltage wiring shall be installed via open air code approved methods.
3. Provision or installation of conduit, wire, boxes, fittings or other electrical installation
materials unless specifically listed under Inclusions or Bill of Materials.
4. Permits or associated fees are not included.
5. Customer to provide static IP addresses and network connections at panel locations.
6. Customer to provide a secured staging & storage area for project related materials.
7. Pricing assumes that electronic Auto CAD files are available from customer for our
use in creating submittal drawings.
8. Twenty -Five percent (25%) of the proposed sell price shall be payable to Convergint
for project mobilization. Mobilization shall be invoiced and due upon customer
acceptance of this proposal.
9. Proposal does not include sales tax unless otherwise noted.
10. Anything in the Contract Documents notwithstanding, in no event shall either
Contractor or Subcontractor be liable for special, indirect, incidental or consequential
damages, including commercial loss, loss of use, or lost profits, even if either party
has been advised of the possibility of such damages.
11. Convergint reserves the right to negotiate mutually acceptable contract terms and
conditions with customer by making mutually agreeable changes to the formal
contract included in the Bid Documents.
12. Customer acknowledges that supply -chain and shipping difficulties may result in
unavoidable delays in deliveries of materials despite timely placement of orders and
efforts by Convergint and its suppliers to avoid such delays. Customer agrees to
provide Convergint with reasonable extensions of time to the extent of any such
delays and Convergint agrees to make reasonable efforts -to avoid or minimize such
delays. Customer further acknowledges that the above -referenced supply -chain
and shipping difficulties may result in unanticipated increases to Convergint's,
proposal pricing on products covered by this quote or any resulting agreement and
that such increases may occur between the time this quote is provided, or any
resulting contract is executed and the time when Convergint actually purchases the
products covered by this quote or a resulting agreement. Customer agrees that it
will pay any such increase in Convergint's initial pricing of obtaining the products
above the proposal pricing upon which the quote or agreement was based, by
change order or otherwise, and Convergint agrees that it shall make commercially
reasonable efforts to minimize any such increase.
Performance Items
Items Incl u ded
Electrified Door Locking Hardware
Freight (prepaid)
Material (listed in the BOM)
Mounting/Termination of Proposed Devices
One -Year Warranty on Labor
One -Year Warranty on Parts
Project Management
Servers by Others
System Engineering
System is Design -Build
System Programming
Testing of all Proposed Devices
Workstations by Others
I Items Excluded
120 VAC Power and Fused Disconnect Switch
120 VAC Power Receptacles
Additional Lighting Requirements for Cameras
Applicable Taxes
Attend General Contractor Project Meetings
Attend Owner Project Meetings
Authority having Jurisdiction permit drawing
Cable
(requires customer CAD)
Ceiling Tiles and Ceiling Grid Repairs
Correction ofWiring Faults Caused b«Others
Electrical Installation Permit
Equipment rack layout drawing
Fire Stopping (Excludes Existing Penetrations)
Floor Coverings for Lifts
Horizontal Core Drilling
Installation ofCCTV Cameras
Installation of Control Equipment Enclosures
Installation ofIntercom Systems
Installation ofLow Voltage Wire
Installation ofNetwork Cabling to |P Cameras
Installation ofSpecialty Baohboxeo
Installation ofVideo Recorders (DVR/NVR)
Installation ofWire Hangars
Loading Software onCustomer Provided
Computer
On -Site Lockable Storage Facility
Owner toProvide [)HC}PLease Reservations for
Network Connected Devices
Owner Training
Panel wiring with pointtopoint connections
Payment & Performance Bonds
Riser drawing with home run wiring
8peoia|h/Baokboxeo
System Meets Plans/Drawings
Termination ofControl Equipment Enclosures
vv|na
Connection toBuilding Fire Alarm Panel
Door wiring typical connections
Engineering and Drawings
FAPermit and Plan Review Fees
Fire Watch
Floor plan with device placement and numbering
(requires customer CAD)
Installation of Bridle Rings
Installation ofConduit, Boxes and Fittings
Installation of Control Panels
Installation of Intrusion Panels
Installation ofNetwork Cabling to Card Roedona
Installation ofNetwork Cabling to |P Intercoms
Installation ofTerminal Cabinets
Installation ofWire and Cable
Lifts
Low Voltage Permits
Operations 8`Maintenance Manuals
Owner to Provide Static IP Addresses
Panel Wall Elevation drawing (may require
customer CAD)
Patch and Paint
Record Documentation (As-BuiU)
8emena b«Convergint
Submittal Drawings
Tonnine| Cabinets
Vertical Core Drilling
Total Project Investment: $16,847.94
Thank you for considering Convergint for your Security needs. If you have any questions
or would like additional information, please don't hesitate to contact me immediately. If
you would like to proceed with the scope of work as outlined in this proposal, please sign
below and return to my attention.
Sincerely,
Warren Teafatiller
Convergint
Warren Teafatiller
By signing below, I accept this proposal and agree to the Terms and Conditions contained
herein
Customer Name (Printed)
Authorized Signature
Date
Title
Convergint Technologies' Install Terms & Conditions
Throughout this Installation Proposal, the term, "Convergint" refers to the Convergint Technologies affiliate
operating in the state/province in which the work is being performed.
SECTION 1. THE WORK
This Installation Proposal takes precedence over and supersedes any and all prior proposals, correspondence,
and oral agreements or representations relating to the work set forth in the attached scope of work ("World').
This Installation Proposal commences on the Start Date as specified in the attached scope of work and
represents the entire agreement between Convergint and Customer (the "Agreement"). In the event any
provision of this Agreement is held to be invalid or unenforceable, the remaining provisions of this Agreement
shall remain in full force.
Convergint agrees in accordance with the mutually agreed project schedule:
a. To submit shop drawings, product data, samples and similar submittals if required in
performing the Work;
b. To pay for all labor, materials, equipment, tools, supervision, programming, testing, startup and
documentation required to perform the Work in accordance with the Agreement;
c. Secure and pay for permits and governmental fees, licenses and inspections necessary for
proper execution and completion of the Work, unless local regulations provide otherwise; and
d. Hire subcontractors and order material to perform part of the Work, if necessary, while
remaining responsible for the completion of theWork.
Customer agrees in accordance with the mutually agreed project schedule, and at no cost to
Convergint:
a. To promptly approve submittals provided by Convergint;
b. To provide access to all areas of the facility which are necessary to complete the Work;
c. To supply suitable electrical service as required by Convergint;and
d. That in the event of any emergency or systems failure, reasonable safety precautions will be
taken by Customer to protect life and property during the period of time from when Convergint
is first notified of the emergency or failure and until such time that Convergint notifies the
Customer that the systems are operational or that the emergency has cleared.
No monitoring services are included in the Work. Any such services shall be governed by a separate
agreement.
Title to the Work, including any materials comprising the Work, shall pass to Customer as the Work is
completed and the materials are incorporated into the Work at Customer's site. If materials are earlier
stored on Customer's site pursuant to agreement between Customer and Convergint, title with respect to
such materials shall pass to Customer upon delivery to Customer site.
SECTION 2. PRICING
Pricing and amounts proposed shall remain valid for 30 days unless otherwise specified. Price includes only the
material listed based on Convergint's interpretation of plans and specifications unless noted otherwise.
Additional equipment, unless negotiated prior to order placement, will be billed accordingly. Sales taxes, (and
in Canada GST/PST) and any other taxes assessed on Customer shall be added to the price upon invoice to
Customer.
SECTION 3. INVOICE REMITTANCE AND PAYMENT
If the Work is performed over more than a month, Convergint will invoice Customer each month for the Work
performed during the previous month. Customer agrees to pay the amount due to Convergint as invoiced,
within thirty (30) days of the date of such invoice. If the Work is completed in less than one month, Customer
agrees to pay Convergint in full after the Work has been performed within thirty (30) days of the date of being
invoiced. Invoices shall not include or be subject to a project retention percentage. If Customer is overdue in
any payment to Convergint, Convergint shall be entitled to suspend the Work until paid, and charge Customer
,an interest rate l and 1/2% percent per month, (or the maximum rate permitted by law, whichever is less), and
may avail itself of any other legal or equitable remedy. Customer shall reimburse Convergint costs incurred in
collecting any amounts that become overdue, including attorney fees, court costs and any other reasonable
expenditure.
SECTION 4. WARRANTY
Convergint provides the following SOLE AND EXCLUSIVE warranty to the Customer:
For the period of one (1) year, commencing at the earlier of substantial completion of the Work, or first
beneficial use, ("Warranty Period"):
a. That Work performed under this Agreement will be ofgood quality;
b. That all equipment will be new unless otherwise required or permitted by this Agreement;
C. That the Work will be free from defects not inherent in the quality required or permitted;
and
d. That the Work will conform to the requirements ofthis Agreement.
The Customer's sole remedy for any breach of this warranty is that Convergint shall remove, replace and/or
repair at its own expense any defective or improper Work, discovered within the Warranty Period, provided
Convergint is notified in writing of any defect within the Warranty Period.
Any equipment or products installed by Convergint in the course of performing the Work hereunder shall only
carry such warranty as is provided by the manufacturer thereof, which Convergint hereby assigns to Customer
without recourse to Convergint. Upon request of Customer, Convergint will use commercially reasonable
efforts to assist Customer in enforcing any such third -party warranties. This warranty excludes remedy for
damage or defect caused by abuse, modifications not executed by Convergint, improper or insufficient
maintenance, improper operation, or normal wear and tear under normal usage. NO FURTHER
WARRANTIES OR GUARANTIES, EXPRESS OR IMPLIED, ARE MADE WITH RESPECT TO ANY
GOODS OR SERVICES PROVIDED UNDER THIS AGREEMENT, AND ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE
EXPRESSLY DISCLAIMED.
SECTION 5. CHANGES
Without invalidating this Agreement or any bond given hereunder, Customer or Convergint may request
changes in the Work. Any changes to the Agreement shall be in writing signed by both Customer and
Convergint. If Customer orders any additional work or causes any material interference with Convergint's
performance of the Work, Convergint shall be entitled to an equitable adjustment in the time for performance
and in the Agreement Price, including a reasonable allowance for overhead and profit.
SECTION 6. FORCE MAJEURE
Neither Customer nor Convergint shall be responsible or liable for, shall incur expense for, or be deemed to be
in breach of this Agreement because of any delay in the performance of their respective obligations pursuant to
this Agreement due solely to circumstances beyond their reasonable control ("Force Majeure") and without the
fault or negligence of the party experiencing such delay. A Force Majeure event shall include, but not be
limited to: accident, fire, storm, water, flooding, negligence, vandalism, power failure, installation of
incompatible equipment, improper operating procedures, source current fluctuations or lighting. If performance
by either party is delayed due to Force Majeure, the time for that performance shall be extended for a period of
time reasonably necessary to overcome the effect of the delay. Any Services required by Convergint due to
reasons set forth in this Force Majeure Section shall be charged to Customer in addition to any amounts due
under this Agreement.
Convergint Technologies Install Terms and Conditions
Version 1.12 June 2020
SECTION 7. INSURANCE
Convergint shall have the following insurance coverage during the term of this Agreement, and shall provide
certificates of insurance to the Customer prior to beginning work hereunder:
Worker's Compensation Statutory Limits
Employer's Liability $1,000,000 per occurrence /aggregate Commercial
General Liability $1,000,000 per occurrence/aggregate
$2,000,000 general aggregate
Automobile Liability $1,000,000 per occurrence/aggregate Excess/Umbrella
Liability $10,000,000 per occurrence/aggregate
All insurance policies carried by Convergint shall be primary to and noncontributory with the insurance
afforded to Customer and shall name the Customer as "additional insured", with respect to liability arising out
of work performed by Convergint, as applicable, but only to the extent of liabilities falling within the indemnity
obligations of Convergint, pursuant to the terms of this Agreement. Convergint shall provide to the Customer
no less than thirty (30) days' notice prior to the termination or cancellation of any such insurance policy.
SECTION 8. INDEMNIFICATION
Convergint shall indemnify and hold Customer harmless from and against claims, damages, losses and
expenses, attributable to bodily injury, sickness, disease or death, or to destruction of tangible property, but only
to the extent caused by: a) the negligent or willful acts or omissions of Convergint or Convergint's employees
or subcontractors while on Customer's site, or b) the malfunction of the equipment supplied by Convergint, or
c) Convergint's breach of this Agreement.
IN NO EVENT SHALL EITHER CONVERGINT OR CUSTOMER BE LIABLE TO THE OTHER PARTY
HERETO FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING
COMMERCIAL LOSS, LOSS OF USE OR LOST PROFITS, EVEN IF THAT PARTY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL CONVERGINT BE
LIABLE TO CUSTOMER FOR ANY AMOUNTS IN EXCESS OF THE AMOUNTS PAID BY
CUSTOMER TO CONVERGINT.
It is understood and agreed by the parties hereto that Convergint is or may be providing intrusion products
which are designed to provide notification of certain events but are not intended to be guarantees or
insurers against any acts for which they are supposed to monitor or inform. Convergint's indemnification
obligation pursuant to Section 8 herein, does not apply to the extent the loss indemnified against is caused
by any intrusion product or software provided by but not manufactured by Convergint. Convergint shall
have no liability to Customer for any losses to the extent such losses are caused by the intrusion product
or software. Customer shall indemnify, defend, and hold harmless Convergint, from and against all
claims, lawsuits, damages, losses and expenses by persons not a party to this Agreement, but only to the
extent caused by such intrusion product or software provided by but not manufactured by Convergint.
SECTION 9. COMPLIANCE WITH LAW, SAFETY, & HAZARDOUS MATERIALS
This Agreement shall be governed and construed in accordance with the laws of the state/province in which the
Work is being performed. Convergint agrees to comply with all laws and regulations relating to or governing
its provision of the Work. Convergint shall comply with all safety related laws and regulations and with the
safety program of the Customer, provided such program is supplied to Convergint prior to beginningwork.
In the event that Convergint discovers or suspects the presence of hazardous materials, or unsafe working
conditions at Customer's facility where the Work is to be performed, Convergint is entitled to stop the Work
at that facility if such hazardous materials, or unsafe working conditions were not provided by or caused by
Convergint. Convergint in its sole discretion shall determine when it is "safe" to return to perform the Work at
Customer's facility. Convergint shall have no responsibility for the discovery, presence, handling, removing or
disposal of or exposure of persons to hazardous materials in any form at the Customer's facility. Customer
shall indemnify and hold harmless Convergint from and against claims, damages, losses and expenses, including
but not limited to, reasonable attorney's fees, arising out of or resulting from undisclosed hazardous materials,
or unsafe working conditions at Customer's facility.
Customer acknowledges that applicable law or regulation may limit Customer's rights and impose
obligations with respect to information or data obtained using software capable of obtaining what may
in certain circumstances be characterized as biometric information (individually and collectively, the
"Software") and agrees that Customer is solely responsible to ensure its own compliance with such laws
or regulations. Customer shall completely indemnify, defend (including pay attorneys' fees and
disbursements), and hold harmless Convergint, its affiliates, and any employees, agents, contractors or
representatives of any of the foregoing from and against any and all losses, liability, damages, penalties,
expenses, claims, demands, actions, or causes of action, judgments (finally awarded) or settlements
(individually and collectively, "Liabilities") arising from or related to any intentional or negligent acts
or omissions of Customer or any of its agents, affiliates, employees, or representatives arising from or
related to the Software, any hardware, software, or other services associated with the Software, or the
use of any of the foregoing by or on behalf of Customer, including but not limited to those arising from
or related to Customer's failure to comply with applicable laws or regulations related to its use of the
Software or any hardware, software, or other services associated with the Software, including but not
limited to the Customer's failure to obtain any necessary consents from affected individuals or provide
any necessary disclosures or protections with respect to the information of such individuals under any
applicable privacy or data security law, but excluding matters for which Convergint has agreed to
indemnify Customer from and against third party claims for copyright and trade secret infringement
under the terms of the End User License Agreement for the Software between Convergint and Customer.
Notwithstanding the foregoing, Customer and Convergint agree that Liabilities suffered by a third party
(other than an affiliate of Convergint) which are an element of loss subject to indemnification under this
paragraph shall be deemed direct damages.
SECTION 10. DISPUTES
In the event of any dispute between Convergint and Customer, Convergint and Customer shall first attempt to
resolve the dispute in the field, but if that is not successful, then in a meeting between authorized officers of
each company. If settlement attempts are not successful, then the dispute shall be decided exclusively by
arbitration. Such arbitration shall be conducted in accordance with the Construction Industry Arbitration Rules
of the American Arbitration Association currently in effect and shall be a final binding resolution of the issues
presented between the parties. The prevailing party shall be entitled to recover its reasonable attorneys' fees and
costs.
SECTION 11. MISCELLANEOUS
Neither party to this Agreement shall assign this Agreement without the prior written consent of the other party
hereto. Convergint may assign this Agreement to any of its parents, subsidiaries or affiliated companies or any
entity majority owned by Convergint.
Notices shall be in writing and addressed to the other party, in accordance with the names and addresses of the
parties as shown above. All notices shall be effective upon receipt by the party to whom the notice was sent.
A waiver of the terms hereunder by one party to the other party shall not be effective unless in writing and signed
by a person with authority to commit the Customer or Convergint and delivered to the non -waiving party
according to the notice provision herein. No waiver by Customer or Convergint shall operate as a continuous
waiver, unless the written waiver specifically states that it is a continuous waiver of the terms stated in that
waiver.
The Sections regarding invoicing, warranty, and indemnity, and disputes shall survive the termination of this
Agreement.
ConverI7���nt%
InterlYatfonai
Grant County Security Support Plan
35 C Street NW
P.O. Box 37
Ephrata, WA 98823
Warren G Teafatiller
Convergint Technologies
9507 E Sprague Ave
Spokane Valley, WA 99206
Cell: 206-306-3272
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Making a Daily Difference
Contents
Security Support Services......................................................................................................................... 3
Optional Security Support Services..........................................................................................................4
Ongoing Document Management.............................................................
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Service Rates and Program Discounts...................................................................................................... 5
FinancialSummary....................................................................................................................................6
Convergint CSP Acceptance. . 0 d m 2 0 a a a a m 0 a 0 4 0 0 a m a m m a m 0 0 0 0 a a 0 a a 0 a a 0 9 someone m man mom momm see mass moo men mommommomm an me monsoon mosemommossoms 7
WhyConvergint........................................................................................................................................ 7
Terms and Conditions................................................................................
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Customer Support Program Executive Summary
Convergint Technologies LLC is pleased to present the following 1 -5 -year Security System Customer Support
Program (CSP) for Grant County. It is our belief that a properly planned Customer Support Program will
optimize the performance and integrity of your security system and extend the life of the system without
compromising system performance. This CSP provides Grant County with a program that ensures optimal
performance, enhances owner knowledge of the access control system. Convergint Technologies has tried to
fully understand the immediate needs and long-term vision of Grant County.
Convergint Technologies Customer Support Program includes a combination of standard services and optional
tailored services to meet your needs. Convergint electronic security standard support services include:
This support program is for ® Access Control
Court House
F;j Planned eight (8) hour service visit annually to fine tune the operation of the Lenel OnGuard Access Control
security system. This will ensure that critical data is being maintained and backed up on a regular basis as well
as providing early warning of potential equipment failure.
® OnGuard SUSP license and necessary windows updates to include any new release hot fixes, patches or
critical updates. Updates will be absorbed in the allotted hours contained within the agreement.
F-1 Includes testing of the "Lock Down" operations currently integrated
County Buildings Supported
• Old Court House — 35 C Street Ephrata, WA
o Law &Justice Building
o Court House Annex
o Public Defenders Office
o Geo Mechanical
• Central Services — 264 West Division Ephrata, WA
• Youth Services — 303 Abel Road Ephrata, WA
• Public Woks Landfill -3803 Neva Lake Road Ephrata, WA
• District Court —1525 E Wheeler Road Moses Lake, WA
• Youth Services ML —1008 W Ivy Street, Moses Lake, WA
o Health District
• Public Works 12171 Road 3 NE Moses Lake, WA
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converg.1"t�/nterNnal
Convergint offers the following range of optional security services to fulfill specific customer requirements. You
may choose to add an optional service at any time, on a time & material basis, if you do not include the service
in your initial service plan.
Optional Services Recommended
❑ Program Service Call Pre -Authorization
Convergint has identified a discretionary service call amount of $1,000.00 maximum per service call that
Convergint is authorized to use without a purchase order from Grant County. If the call is estimated to fall
beyond the authorized threshold, a Convergint representative will provide estimated costs for approval prior
to dispatching the call.
❑ Enhanced Customer Training
Convergent will provide four (4) hours specialized training annually on systems as outlined by Grant County
Personnel.
® iCare Enrollment (Enrolled No Cost to Grant County)
Convergint will enroll Grant County into the iCare portal. The Convergint iCare work order►
management portal integrates the benefits of the Internet with the reliability of professional are
customer service representatives to deliver a premier Web -based 247 work order IC
management solution. iCare reports and tracks work orders as well as creates an invaluable and over-
expanding knowledge database. Reports are useful in evaluating all aspects of a work order as it proceeds from
an initial service call to final issue resolution. Customer personnel will be able to enter, from a desktop
computer, a service call request and continually track progress on a real-time basis. In addition, iCare can be a
central repository of documentation such as design standards, installation standards, service standards,
proposals, cut sheets, operations playbook, etc. This documentation will be accessible by authorized project
team personnel and will help to ensure that standards are maintain throughout all your locations. Lastly, the
iCare customer service portal allows customers to track individual installation project activity, in real time,
including the latest progress updates from the project team.
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Security Alarm Monitoring (General)* Pricing may vary by jurisdiction)** Not Available
Elevator Monitoring (General)* I $45/Mo** INot Available
Note: All service calls are billed in hourly increments
Convergint Technologies Customer Support Programs are custom tailored to meet the needs of each individual
customer. In the case of Grant County, these proposed services include the following: Scheduled
Maintenance & Training, Software Updates, Emergency Service Response, Preferred Parts and Labor Pricing
and Ongoing Document Maintenance.
Response Time & Prioritization
As a Convergint Technologies Customer Support Program customer, Grant. County will receive priority
consideration in emergency service situations. A technician will be available for service 24 hours per day, 7
days per week. During the hours of 7:00 AM to 4:00 PM Monday through Friday, Grant County can contact the
local Convergint office, and be assured of prompt and courteous service. During hours other than those listed
above, calls will be handled directly by the Convergint answering service and routed to the on-call technician.
Upon receipt of a request for service from Grant County, the caller shall identify a requested priority level for
the call. If the call is urgent and requires immediate response, it shall be identified as a Priority 1 call requiring
4 -hour onsite response. Typical Priority Levels are as identified below.
Priority 1 If the emergency service call is deemed a Priority 1 call by the Grant County representative,
Convergint Technologies will call the site within four (4) hours to deescalate and plan
response. If an onsite response is still required, Convergint will be onsite within eight (8)
hours.
Page 15
CONTRACT RATES
NON -CONTRACT RATES...
Lin /
-
unda /
Y
Pub ss ed Conv s
ergint- ate
= egu ar
_
-Qdertime
Holida
Re ular
9
overtime ,
Hord
_ a
Fire/Security Technician
$152.00
$213.00
$266.00
$215.00
$301.00
$376.00
IT Specialist
$185.00
$260.00
$324.00
$259.00
$363.00
$453.00
Account Engineer
$142.00
$199.00
$249.00
$198.00
$277.00
$347.00
Truck Charge
$ 60/call
Travel Policy
Labor rate portal-to-portal
Administrative/Health and
$ 25/call
SafetySurcharge
Minimum Charge
1 hour
2 hours
Lenel Material Discount
List less 10%
List Price
Cellular Monitoring (General)*
$45/Mo (pricing may vary by plan)**
Not Available
Fire Alarm MonitoringGeneral
(General)*
pricing may vary by jurisdiction)
t
Not Available
Security Alarm Monitoring (General)* Pricing may vary by jurisdiction)** Not Available
Elevator Monitoring (General)* I $45/Mo** INot Available
Note: All service calls are billed in hourly increments
Convergint Technologies Customer Support Programs are custom tailored to meet the needs of each individual
customer. In the case of Grant County, these proposed services include the following: Scheduled
Maintenance & Training, Software Updates, Emergency Service Response, Preferred Parts and Labor Pricing
and Ongoing Document Maintenance.
Response Time & Prioritization
As a Convergint Technologies Customer Support Program customer, Grant. County will receive priority
consideration in emergency service situations. A technician will be available for service 24 hours per day, 7
days per week. During the hours of 7:00 AM to 4:00 PM Monday through Friday, Grant County can contact the
local Convergint office, and be assured of prompt and courteous service. During hours other than those listed
above, calls will be handled directly by the Convergint answering service and routed to the on-call technician.
Upon receipt of a request for service from Grant County, the caller shall identify a requested priority level for
the call. If the call is urgent and requires immediate response, it shall be identified as a Priority 1 call requiring
4 -hour onsite response. Typical Priority Levels are as identified below.
Priority 1 If the emergency service call is deemed a Priority 1 call by the Grant County representative,
Convergint Technologies will call the site within four (4) hours to deescalate and plan
response. If an onsite response is still required, Convergint will be onsite within eight (8)
hours.
Page 15
t;on ve�r9l.r�lnterNnaC
Priority 2 Next Business Day: If the emergency service call is deemed a Priority 2 call by the Grant
County representative, Convergint Technologies will respond to the service call the next
business day or sooner.
Priority 3 within three (3) business days: Convergint Technologies will respond to a Priority 3 service call
within three (3) business days.
Any after-hours calls requiring a Priority 1 guaranteed response will be billed at 1.5 times the regular rate as
set forth above in the Service Labor table.
Performance Goals
Upon execution of this agreement, and prior to commencement of services, Convergint Technologies will meet
with Grant County personnel to readdress specific written mutual goals for success. These goals will ultimately
become the measuring stick for our success. Our Service Account Engineer will meet with Grant County
personnel to review our overall performance using the established goals as a benchmark. The feedback
provided during these meetings will allow Convergint Technologies to properly calibrate and continually
improve the level of Integrated Security System services provided.
For the multi-year discount, Grant County will not get invoiced for all five (5) years up front. To
execute the multi-year plan simply note that you accept the terms. At the end of year one (1)
Convergint will reach out to Grant County and inform of the renewal date. If the agreed upon year is
acceptable as noted above, renewal will take place. If not, it may be amended or cancelled as per the
original agreement.
Pricing for this Customer Support Program is based upon a five-year agreement between Convergint
Technologies and Grant County. The contract may be canceled by either party with 30 days' written
notice. For purposes of this proposal, a commencement date of March 1, 2022, has been assumed.
Page 16
C�r�vei��i �rtts
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Thank you for the opportunity to provide Integrated Security System services. Should you have any additional
questions regarding the information contained in this proposal, please feel free to contact me at 206-306-3272
(Mobile).
If accepted, please sign and date below and return to Convergint Technologies with the appropriate purchase
order information.
Respectfully submitted by Convergint Technologies LLC
Warren G Teafatiller 2-3-2022 Warren G Teafatiller —Account Executive
Authorized Signature
Authorized Signature
Date
Date
Who We Are
Convergint Technologies is a global Systems
Integrator with a dedicated focus and
expertise in Electronic Physical Security, Fire
Alarm & Life Safety, Healthcare
Technologies and Building Automation
Systems. We provide extensive product
solutions and are committed to being the
industry's best service provider.
We accomplish this by creating a culture of
integrity, accountability, and personal
excellence. Convergint professionals are
empowered to solve customer problems.
What We Do
Convergint designs, installs and services
electronic security solutions for single sites
Cl
CONV'ER.GINT CONNECT PARTNER
Printed Name & Title
Printed Name & Title
as well as complex multi-building/multi-site customers. These solutions include card access, intelligent
networked video, biometrics, perimeter protection, and seamless integration to enterprise systems.
Additionally, Convergint provides engineered fire alarm systems including smoke detection, emergency
Page 17
CLEAD YOUR WAY:t)
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InterNatlonal
communications, and complex smoke management sequences. Convergint also.provides and services building
automation solutions to monitor and control environmental systems.
Convergint specializes in providing customers with the best technologies available today. As an independent
solutions provider with a global reach, Convergint has relationships with leading product and industry partners
to serve the varying needs of customers. Convergint customers are never held captive by proprietary
technology that is only available from one source. This non-proprietary approach allows customers to avoid
sole source dependency and maintain long-term cost competitiveness.
Building systems, especially in the area of electronic security, are becoming more strategic and rapidly
converging with the enterprise infrastructure. Recognizing this, Convergint deploys certified network
professionals to deliver seamless integration across our customer's IT infrastructure.
How We Do It
Convergint truly understands that people make the difference between successful and unsuccessful projects.
We built our company on ten core Values & Beliefs that drive our culture and service focus.
Convergint employs over 6000 professionals in 65+ field office locations throughout the world. Convergint was
recently ranked the 5th largest and fastest growing systems integrators in North America. Convergint was
named Systems Integrator of the Year by SDM Magazine. In 2013, Convergint was once again recognized by
the "Companies that Care" honor role as an organization that values its employees and is committed to
community service. Convergint Technologies was also named the recipient of the prestigious Frost & Sullivan
Customer Service Leadership Award.
Service Excellence
From day one, delivering value through unparalleled customer service and consistent operational excellence
has been foundational at Convergint Technologies. Service is simply in our DNA. Our promise, and our number
one objective, is to be our customers' best service provider.
What Differentiates Convergint?
Our People - At Convergint, our greatest strength is our people. We hire and develop the industry's
most dedicated and qualified personnel and provide an aggressive certification program to keep our
colleagues trained in the latest technology innovations, industry trends and regulations.
Our Culture - Convergint was founded on a set of core values and beliefs that express our
responsibility to our customers, our colleagues and our communities. Our daily commitment to these
values is one of the key reasons why our customers choose to do business with Convergint
Technologies.
Our Technologies - Convergint maintains strong relationships with the world's leading product
manufacturers to provide customers with choice of best -in -class technologies.
Page 18
con verAY
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Our Services - At Convergint, one of our core values is that we expect to be our customers' best service
provider. Convergint designs service programs to meet client's specific business goals by leveraging
dedicated, responsive, certified personnel to ensure
system integrity and uptime.r,, '4WM&M W_
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Global Coverage
Convergint is headquartered approximately twenty miles west of
downtown Chicago in Schaumburg, Illinois. Convergint has
established a global network of multiple company-owned field
office locations to support our clients. Every Convergint field
office location is fully networked and integrated to provide
seamless consistent support to those clients with multiple sites
across the world. Today there are Convergint offices located
throughout the United States, Canada & Asia-Pacific. Please visit
us at www.convergint.com to find a location near you.
CONVERGMT CONNECT PARTNER
Values and Beliefs
Convergint was founded on ten core "Values and Beliefs". These principals continually
drive the organization towards excellence and represent the very fabric of the
Convergint culture. Convergint holds colleagues accountable and at the same time
allows them to make responsible and timely decisions for their customers. During the
first couple weeks of employment at Convergint, new colleagues are required to
attend a Values and Beliefs Presentation that provides a strong cultural foundation
from which to build upon. Convergint prides itself in maintaining above average
colleague retention and offering its colleagues one of the most positive work
environments in the industry. Convergint believes that these Values and Beliefs are
closely aligned with those of world-class organizations that focus on quality, respect
for colleagues, integrity and giving back to the community.
Customer Report Card Process
It is impossible to continually improve overall service delivery without measuring,
specific goals. Convergint's Value & Belief #6 `To be our customer's best service�""��'
provider' necessitates a need to continually improve. Convergint works with their"" c
customers to define metrics, co-author goals, and determine review frequency.
Convergint then implements a measure-repo rt -feed back-imrove strategy to allow for
p gY
continuous
improvement and to exceed their customers expectations. Convergint
meets formally with their customers, usually on a quarterly basis, to review the
established metrics with the sole purpose of continually improving Convergint's service value and delivery.
One of the most important elements of the Report Card Process is the active involvement and dedication of
Convergint's executive management team. An "Executive Sponsor" is specifically assigned to provide high
visibility to account activity as well as to help maintain complete satisfaction of the customer.
Requirements.
Page 19
C LEAD YOUR WA Y,"�) t11W
M MUM
onveryl,
Professional Services
Aspart ofacomprehensive Customer Support Progron�anumber ofvalue-added
Professional Services may be included to ensure the integrity of a client's network and core-
physical
securitydatabase.Theseva|ue-addedaenvicesindudethefoUow/n0: '~���^«o»ess/wumServices,�
mCatabase Back-up &Remote Storage /Database Table Truncation
m Database Integrity Check/ Server/Workstation Integrity Check
m Anti-Virus/Ad-VVareCheck/ NotMlcabon/Upgrades toSoftware Packages
�
System Layout Enhancements/ System Log Analysis
• Enhanced Training /Vldeo Evidence Training
• Configuration/Programming Check / IT Security on Existing Networks
Account Leadersh
Convergint defines "Account Leadership" asthe ability to add value toacustomer team by
providing valued insight into emerging technologies and services that allow clients too)
solve specific problem, b)improve security, dincrease efficiencies, ord\drive down
their overall cost ofownership. During scheduled account update meetngs., the �
Convergint account team facilitates a discussion that includes a critique of current
system�operations and services. |nthe spirit ofcontinuous improvement, Convergintchallenges the status
quo by evaluating and introducing potential process, technology and service enhancements that are able to
achieve a minimum of two of the four objectives listed above.
Quad 4 — Advanced Solutions
Convergintapproaches the development oftechnical security
solutions tomeet customer needs through aconsultative and
collaborative approach. Bytaking utilizing this methodology
Convergint provides value into the customer organization through:
m Risk reduction
m VVorhfow/prooesseffic|endes
w Create tangible economic benefit
• Proactivel not reactive
Page 110