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HomeMy WebLinkAboutUpdate Documents - BOCC (006)Grant County Technology Services Helpdesk Statistics for the period of September 02, 2025 to September 16, 2025 Total Tickets Submitted Overall Summary & status • Total Tickets Created: 13146 • Total Tickets Closed: 12943 • Percentage of Tickets Open: 1.54% Overall Ticket Status closed: 12943 (9u.5%) * Since moving to Spiceworks SaaS. Top 5 Ticket Creators (Biweekly) Vanessa Brown: 4 Ticket Creators ,1N f12.1s Cheryl Hili-Roberson: 5 (15.2%) eek Biweekly Ticket Report & status Summary (Last 14 Days) • Tickets Created: 135 • Tickets Closed: 94 • Tickets Remaining Open: 41 opera: 38 (28.1%) Weekly Ticket s waiting: 3 42.2a/off closed: 94 (69.6%) Top 5 Ticket Closers (Biweekly) Alex Sukhovetskiy: 6 (6.6%) Jeremy Hall: 18 (19.9%) Top 5 Ticket Closers (Weekf Luke Lankhaar: 3 (3-3= — Evan Little: 21 (23.1%) Amanda Kim: 7 (21.2%) Seth Sampson: 43 (47.3%) Weekly Ticket Volume (Last 12 Months) Weekly Ticket Volume (Last 12 Months) 120 20 Week