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HomeMy WebLinkAboutUpdate Documents - Technology Servicesg- tti-as Grant County Technology Services Helpdesk Statistics for the period of August 05, 2025 to August 19, 2025 Total Tickets Submitted rA4*j, r=,A I W Overall Summary & Status • Total Tickets Created: 12874 • Total Tickets Closed: 12685 • Percentage of Tickets Open: 1.47% Overall Ticket Status closed: 12685 (98.5%) * Since moving to Spiceworks SaaS. Top 5 Ticket Creators (Biweekly) Biweekly Ticket Report & Status Summary (Last 14 Days) • Tickets Created: 141 • Tickets Closed: 105 • Tickets Remaining Open: 36 open: 34 (24.1%) Week rcket Status waiting: 2 (1.4%) closed: 105 (74.5%) Top S Ticket Closers (Biweekly) Alex SUkhovetskiy: 11 (11.1%) Keith Conley: 8 (8.1%) Closers (Weekly) TOP 5 �T, �clWklJeremy Hall: 12 (12.1%) Evan Little: 49 (49,5%) .— Seth Sampson: 19 (19.2%) k.ffe.ekly Ticket Volume (Last 12 Months) 120 100 80 60 40 20 Weekly Ticket Volume (La---,"L- 12 MonthS) AL Week