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HomeMy WebLinkAboutResolution 10-064-CC3" BOARD OF COUNTY COMMISSIONERS Grant County, Washington IN THE MATTER OF ADOPTING A POLICY FOR THE HANDLING OF COMPLAINTS Resolution No. 10- 0 � -CC WHEREAS, pursuant to WAC 136-050-053 the legislative authority of each county shall adopt a policy for the handling of complaints regarding the Road Department and, WHEREAS, the County Road Engineer recommends to the Board of County Commissioners that it is in the public's and the County's best interest to update policies from time to time when appropriate, NOW, THEREFORE, BE IT RESOLVED by the Board of County Commissioners of Grant County, Washington, that the policy for handling complaints be updated and hereby adopted. Effective Date: T ( 2010 Done this J day of, 2010 Yep Nay Abstain ❑ ❑ Cindy Car, er, Chair &W"x L�V6 Carolann Swartz, Vice Chair Ric and Stevens, Member Guidance Policy for Handling of Complaints/Concerns Complaints or concerns are those personal contacts, telephone calls or written correspondence from citizens or other agencies or departments regarding county roads and other responsibilities of the County Road and Public Works Department, excepting those normal correspondence matters of the Department. Requests for service will be directed to the appropriate supervisor. All requests for service will be promptly investigated and evaluated, and promptly corrected whenever possible and appropriate. Requests that must be scheduled into the maintenance or construction plans will be incorporated into the appropriate schedule where feasible. All work will be done expeditiously as possible but will remain dependent on resource availability and overall work priority. When appropriate, and/or requested, the citizen shall be contacted regarding the disposition of the request. General complaints/concerns/questions will be directed to the appropriate supervisor or division head. All complaints will be investigated and promptly corrected whenever possible and appropriate. When appropriate, and/or requested, the citizen shall be contacted regarding the disposition of the complaint. When snow, ice, flood, or other environmental conditions prevail to the extent that complaints and/or calls for service are received in a continual manner, an employee or employees will be designated to receive calls at the Administration Office to relieve the affected supervisors so they may direct operations effectively.